Returns & Exchanges

At Taffy Shop, we want you to love every bite of our salt water taffy. If your order isn't perfectly sweet, our hassle-free return policy ensures you can exchange or return your treats within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our flavor experts via our support portal with your order number and the reason for your return or exchange.

• 2.
  Prepare Your Package

  Ensure the taffy is in its original, unopened packaging to maintain food safety standards and place it securely in a shipping box.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the candy, we will issue a full refund to your original payment method within 5-7 business days.